Malaysia Airlines Reviews

Malaysia Airlines offers a range of products and services to enhance the travel experience. One of the key offerings is the Enrich program, the award-winning Travel & Lifestyle Loyalty Programme of Malaysia Airlines. Members can earn Enrich Points with Malaysia Airlines, oneworld® member airlines, and a global network of lifestyle partners. These points can be redeemed for flights, seat upgrades, retail items, access to Malaysia Airlines Golden Lounges, hotel stays, dining, and more.

Other popular products and services include Points Pool, Enrich Xperience, Journify, and EnrichMoney. Points Pool allows members to pool their points for greater rewards. Enrich Xperience and Journify allow members to earn points when they book experiences or travel. EnrichMoney allows members to make transfers and payments.

In addition, Malaysia Airlines has launched a new app called MHassistant. This app offers additional features that look beyond just flights. Through MHassistant, guests travelling with Malaysia Airlines can download MHvouchers that can be used on a host of exciting experiences which includes amazing cuisine and shopping.

Lastly, the airline also offers a web check-in service, available from 48 hours and up to 90 minutes before departure. This service allows passengers to check in for their flights online, saving them time at the airport.

These are just a few of the many products and services offered by Malaysia Airlines to enhance the travel experience and provide more benefits to travelers.

On Malaysiaairlines.com, passengers can manage their bookings online. This includes making changes to flight details, cancelling flights, and requesting refunds if the fare rules allow. Changes to the date and time of flights can be made up to 4 hours before departure. The website also offers a Manage My Booking feature, which allows passengers to edit their contact details, select their favourite seat, save on excess baggage payment with a prepaid baggage option, and make payments in the currency of their choice with a multi-currency payment option. This feature is available for the following selected currencies only: AUD, EUR, GBP, HKD, JPY, SGD and USD. Please note that Manage My Booking is available for online purchases via web and mobile only and not applicable for offline purchases (via travel agents). As for baggage, the free baggage allowance is 30kg for Economy Lite and a standard of 10kg for other purchased fare brands on all flights. However, this information might vary and it's always best to check the latest on the official website.

On the Malaysia Airlines website, customers can pay for their flight tickets using several secure and convenient methods. These include Credit and Debit Cards such as Visa, Mastercard, American Express, and JCB. These transactions are protected by 3D Secure authentication. Other payment options include PayPal, which is offered for transactions in multiple currencies including MYR, NZD, EUR, AUD, HKD, SGD, JPY, GBP, and USD. UnionPay is another option, available for transactions in currencies like MYR, CNY, THB, IDR, SGD, HKD, KRW, JPY, TWD, AUD, INR, GBP, EUR, NZD, BND, NPR, and USD. Please note that for payments using credit cards, the credit card issuing bank may impose additional charges on cross-border transactions.

In addition to these, Malaysia Airlines has introduced MHPay, a new alternative payment method. This method allows customers to purchase air tickets, ancillary products, and services via the official Malaysia Airlines website. MHPay is designed to provide greater access to all payment options through a single integration point. It offers a seamless and secure method of making payments online. Initially, customers in the United Kingdom, Europe, India, and Hong Kong will be able to use MHPay through their preferred online bank. This method offers real-time payment options that use PSD2 / UPI / FPS rails with more than 90% retailing banks from the respective market that supports account-to-account payments without using a credit or debit card at no service fee charge. MHPay offers a cost-effective payment alternative with quick transaction time of less than a minute for end-to-end flow, depending on the connectivity. It also has proven to lower payment fraud cases to further enhance payment security.

Malaysia Airlines offers a Manage My Booking feature on their website. This feature allows passengers to make changes to their bookings, including flight modifications and cancellations. If something urgent comes up, passengers can change the date and time of their flights up to 4 hours before departure. If the fare rules allow, passengers can also cancel their upcoming flights to fit their travel plans and get a refund online. This feature is available for online purchases via web and mobile only and not applicable for offline purchases (via travel agents).

In terms of shipping policy, Malaysia Airlines does not explicitly mention a shipping policy. However, they do provide information on managing other travel essentials such as editing contact details, selecting seats, saving on excess baggage payment with a prepaid baggage option, and making payments in the currency of choice with a multi-currency payment option. This feature is available for the following selected currencies only: AUD, EUR, GBP, HKD, JPY, SGD, and USD.

Please note that all these services are subject to the airline's terms and conditions. For more detailed information, it is recommended to visit the official Malaysia Airlines website.

Malaysia Airlines can be contacted through several methods. The Global Contact Centre can be reached at 1 300 88 3000 within Malaysia or +60 3 7843 3000 from outside Malaysia. For those in the US, the contact number is 1 (669) 288-7053. Other reservation numbers include 1 877 509-4646 for Canada and 0330 365 0080 for the UK. Alternatively, inquiries can be made at any of their Ticketing offices or through a Travel Agent. For feedback, there is a Customer Feedback form available on the Malaysia Airlines website. The headquarters of Malaysia Airlines is located at Level 1, Administration Building, South Support Zone, 64000 Sepang, Selangor, Malaysia. Please note that long distance call charges may apply when calling from outside Malaysia.

To book a flight with Malaysia Airlines, follow these steps:

1. Select your flight and fare option.
2. Enter passenger name/s as per passport or NRIC.
3. Select your frequent flyer programme (if the passenger is a frequent flyer member).
4. Enter your contact information.
5. Select additional services that you may require for the flight. Remember, you can also download the Malaysia Airlines app to manage your flights anytime, anywhere. Enjoy your journey!

Malaysia Airlines offers a variety of convenient and secure payment options for online flight ticket bookings. These include Credit and Debit Cards (Visa, Mastercard, American Express, JCB), PayPal, and UnionPay. Transactions with these cards are protected by 3D Secure authentication. PayPal is offered for transactions in multiple currencies including MYR, NZD, EUR, AUD, HKD, SGD, JPY, GBP, and USD. UnionPay is offered for transactions in a wide range of currencies. Please note that the credit card issuing bank may impose additional charges on cross border transactions, on top of the total online transaction fee. These charges are not imposed nor collected by Malaysia Airlines. In addition to these, Malaysia Airlines has introduced MHPay, a new alternative payment method for consumers to purchase air tickets, ancillary products, and services via the official Malaysia Airlines website. MHPay is designed to enhance customers' experience by providing greater access to all payment options through a single integration point. It offers a seamless and secure method of making payments online. In the first phase, customers in the United Kingdom, Europe, India, and Hong Kong will be able to use MHPay through preferred online bank and benefit from more convenient and secure digital payment solutions. It offers real-time payment option that uses account-to-account payments without using a credit or debit card at no service fee charge. MHPay offers a cost-effective payment alternative with quick transaction time of less than a minute for end-to-end flow, depending on the connectivity. It also has proven lowered payment fraud cases to further enhance the payment security. MHPay adds to Malaysia Airlines' efforts to enable a comprehensive payments platform by offering flexible payment options to customers in Malaysia and Singapore as well as through the first-of-its-kind Buy Now Pay Later (BNPL), in collaboration with 2C2P and hoolah (which has since been integrated to ShopBack and is now known as ShopBack PayLater).